FAQs

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?
You will receive an email confirmation containing the Order Number and details of your purchase. If you didn't receive, contact us support@soulinjewellery.com.

I WOULD LIKE TO CHANGE MY ITEMS ORDERED. WHAT SHOULD I DO?
You may contact us via support@soulinjewellery.com to request for change.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?
As all the products are customized and we need to design and manufacture to provide customers 100% high quality products and make everyone satisfied with it.All orders are shipped from our warehouse within 5 to 7 business days of the order being placed. Shipment will arrive in between 7-20 business days after the shipment date, depending on the availability of the carrier provider and location.

HOW CAN I TRACK MY ORDER?
A tracking number will be provided to you in your Shipping Confirmation email. If you didn't receive, contact us via support@soulinjewellery.com.

What extra precautions are in place at the warehouse？

It has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low. We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.

We have introduced social distancing measures, maintaining a 6-foot distance between each station.
We've increased our scheduled cleanings at all our fulfilment centres
We are also distributing PPE such as safety masks and gloves.
IS IT SAFE TO USE MY CREDIT CARD ON YOUR WEBSITE?
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.