payment difference
SIZING HELP
1）MEASURING A RING AT HAND
Step 1 Find a ring at your disposal with the perfect sizing
Step 2 Measure the internal diameter of the ring (mm)
Step 3 Refer to the chart below to find out your size
|
INTERNAL DIAMETER (MM) |
US/CANADA RING SIZE |
UK/AUSTRALIA RING SIZE |
|
14.1 |
3 |
F |
|
14.9 |
4 |
H |
|
15.7 |
5 |
J |
|
16.5 |
6 |
L |
|
17.3 |
7 |
N |
|
18.1 |
8 |
P |
|
19.0 |
9 |
R |
|
19.8 |
10 |
T |
|
20.6 |
11 |
V |
|
21.4 |
12 |
X |
|
22.2 |
13 |
Z |
2) MEASURE YOUR FINGER
Step 1
Find a string, thread, ribbon, or a thin strip of paper
Wrap it around your finger and tighten the wrap until you can't anymore
Step 2
Use a pen to mark the spot where the string or paper overlaps.
Step 3
Measure the length with a ruler (mm). Use the chart below to find out your ring size.
|
CIRCUMFERENCE (MM) |
US/CANADA RING SIZE |
UK/AUSTRALIA RING SIZE |
|
44.2 |
3 |
F |
|
46.8 |
4 |
H |
|
49.3 |
5 |
J |
|
51.9 |
6 |
L |
|
54.4 |
7 |
N |
|
57.0 |
8 |
P |
|
59.5 |
9 |
R |
|
62.1 |
10 |
T |
|
64.6 |
11 |
V |
|
67.2 |
12 |
X |
|
67.7 |
13 |
Z |
PRODUCT CARE
PRODUCT CARE
Cleaning Tarnished Stainless Silver Plating
Use a silver polishing cloth to remove oxidation from silver. Tissues and paper towels can cause scratches. We recommend using a Sunshine Cloth. Be sure to use fresh cloths since the dirt and grit left on the cloth from a previous use can leave scrapes and pits. Use light pressure and allow the cloth to do the work for you. If your arm starts to ache, you’re probably pressing too hard.
Matters need attention
- Always remove jewelry before showering or cleaning. A film can form if soap or cleaning agents are not washed off completely. This film will become a magnet for dirt, dust and other contaminants.
- Never clean your jewelry in bleach! Doing this will literally breakdown your jewelry. Bleach is an oxidizing agent that will react to the metal, causing it to become very brittle.
- Never use toothpaste or other abrasives to clean metal. Some websites recommend toothpaste as a cleaner, but this is not an accepted practice by fine jewelers. The abrasives in toothpaste can damage the surface of the metal.
If you have any other questions, please don't hesitate to contact us at support@soulinjewellery.com, our customer service team will always be happy to help you
OUR CAUSE
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.We currently ship to the US, UK, Canada, and select countries worldwide.
SHIPPING FEE
Standard shipping fee: USD 11.59
We ship worldwide. A flat rate of USD 5.99 is charged for all orders over $50, regardless of location.
This fee covers the additional labor involved in our handcrafted customization, along with the premium gift box, greeting card, elegant packaging, and more.
ORDER CUTOFF TIME
Before 1AM (PST) zone in business day（5*24 Hours）
ORDER PROCESS
We want to make sure you get your items as quickly as possible.
Orders will be processed within 1-2 business days of ordering and be shipped the next day after the processing day.
SHIPPING TIME
For US orders, it usually takes 7-15 business days to receive the product after we processed the order. For orders outside of US, it usually takes 15-20 business days to receive the package.
SHIPPING CONFIRMATION
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.
TRACKING
As the receiver it will be your sole responsibility to track your order and submit necessary requirements to the customs or courier otherwise if the order has been tagged as return to sender or unsuccessful delivery due to the receiver not being able to follow-up or have not submitted the necessary requirements or notification to the courier, we are not able to process any refund or replacement for free and you may need to place the order again.
You will receive an update with tracking information when your item ships.You can click on the link to view the shipping status.There is also a link Tracking Order at the footer of our website page.you could also track your order here (https://www.17track.net/en) with your tracking number.
DELIVERY
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, lots of orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
What happens if I still not receive my order after 30 days?
Kindly inform us via email so we can help you to further check on your parcel status. Usually, we will offer you to resend a replacement with no additional fees. However, if you're not willing to wait anymore for replacement, we need to allow 60 days before we can immediately refund you.
About tax
Taxes may apply to imported goods/services and are subject to national laws. If the goods cannot be received normally due to other tax issues such as customs duties, please contact the local customs for customs clearance and tax information. soulinjewellery.com is not responsible for any tax invoices charged by its products
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AT LAST, THE PERFECT GIFT YOU'VE BEEN SEARCHING FOR
EASY ON THE WALLET
EASY ON THE EYES
MADE TO LAST AND HARD TO FORGET.
NOTHING BEATS DURABLE JEWELRY WITH A MEANINGFUL MESSAGE.